Refund Request

By using this form, you are applying for a (partial) refund of your Kärntner Skipass season pass in accordance with the valid guidelines of Kärntner Skipass Vertriebs & Marketing GmbH.

Each request will be reviewed individually. Please note that it may take some time to review your request. A (partial) refund is not guaranteed.

Any refund amount will usually be credited directly to your personal Kärntner Skipass customer account (online wallet) and can be conveniently redeemed for future online purchases.

Requestor

First name*

Last name*

E-Mail*

Phone number*

Bank details

Name of account holder*

IBAN*

BIC*

Skipass owner

First name*

Last name*

Date of birth*

Reason for refund request*

KeyCard Number
Scan the QR code on the back of your Kärntner Skipass season pass to automatically transfer the number.

Scan successful – your ski pass number has been transferred!

scan QR-Code

You will find the correct Keycard number on the back of your ski pass. (01-XXXX XXXX XXXX XXXX XXXX-X)

Upload documents

Skipass (Pflichtfeld)
Take a photo of the front of your Kärntner Skipass season pass.

Skipass*

Invoice / receipt (required)
Take a photo of the original receipt! Or the booking confirmation from the online shop. Bank statement or debit slip cannot be accepted.

Invoice / receipt*

Medical certificate / confirmation (Pflichtfeld)
Take a photo of the confirmation from your doctor (medical certificate) or hospital (e.g. ambulance report). The reason for your refund request (e.g. skiing accident) must be clearly stated.

Medical certificate / confirmation*

Additional information

Data:*

I confirm that all information provided above is correct. *

Data privacy*

I agree that my data can be used to process my request. * ( Privacy policy and cancellation policy)

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